Shipping & digital delivery policy

Digital service only: no physical shipping

Be Bright Classroom Tools is an online software program for teachers and schools. We do not ship physical books, parcels, devices or other goods as part of a subscription. There are no shipping charges, courier deliveries, tracking numbers, customs fees or physical return addresses for this digital service.

How your purchase is delivered

Delivery takes place electronically through your Be Bright account. Your chosen plan or additional school seats are activated after our server verifies a successful payment with the payment provider. Returning from the payment page, a pending bank entry, or a screenshot of a payment is not confirmation on its own.

Activation is normally automatic after verification, but payment-provider or technical delays can occur. No fixed activation time is guaranteed. School staff must also be invited and assigned the appropriate access by their school administrator; buying seats does not automatically invite teachers.

What you receive and for how long

You receive access to the features, seats and allowances stated for the plan and billing period shown before payment, not ownership of the software or delivery of printed teaching resources. Starter includes standard teaching tools, manual reports and reusable drafts; Pro adds optional AI assistance and additional storage. School features, seats and shared limits follow the school's agreed plan. Supported browser language tools and saving, editing or reusing drafts use no AI allowance. New paid AI requests require an eligible active subscription and remaining allowance, and stop at the applicable limit. Your paid period and access status are shown in your account's billing area.

Teaching materials you upload remain subject to their owners' rights. A subscription does not grant a licence to third-party textbooks or guarantee access to external teaching platforms.

What you need to use the program

You need an authorised account, a compatible internet-connected device and browser, and a working internet connection. Some classroom features require device permissions or browser support. Your internet or mobile-data charges are your responsibility; they are not shipping fees.

If paid access is missing

Check your account's billing status and payment history, then contact the Support Centre with your payment reference, date, amount and account email if access has not appeared. Do not pay again while the original payment is being investigated. Never send full card details or passwords.

If we cannot supply the purchased service, we will notify you and provide the remedy and refund required by applicable law. Where ECTA section 46 applies to unavailability, payments must be refunded within 30 days after notification. The refund policy explains how to request a review; digital delivery does not remove statutory consumer rights.